EXELLAR is a leading regional professional services company, providing a broad range of business risk advisory services and solutions in areas of investigative and commercial due diligence, risk screening, investigations and fraud risk management. As part of providing these services, we may gather information on clients and others and our clients may require us to collect information on individuals in order to fulfil their compliance obligations or for legitimate business purposes.

EXELLAR respects your privacy and recognises that your personal information is important to you. The purpose of this policy is to inform you of how we manage Personal Information so that you know and understand the purposes for which we collect, use and disclose your Personal Information. As part of our efforts to ensure that we properly manage, protect and process your Personal Information, we may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with future developments, industry trends and/or any changes in legal or regulatory requirements.

EXELLAR and LinQ are both part of EXELLAR Group of companies and this is EXELLAR’s privacy policy for all our customers and users for our website.

EXELLAR is a Singapore Police Force licensed investigator and comply with all statutory requirements in delivering background checks, investigations and information research within legal framework. EXELLAR is also a certified member of Association of Certified Fraud Examiners, and Council of International Investigators.

How do we obtain your personal information?

We gather information about you through our business due diligence process by our business partners/clients, and/or through our research and analysis based on public information available. We will also gather information about you when you interact with us directly e.g., through emails or face to face interactions.

All data and information collection practices shall comply with all statutory regulations under the Singapore Police Force mandated and licensed Private Security Industry Act, and performed within legally permissible framework at all times. All investigators at EXELLAR holds Singapore Police Private Investigation Licenses.

How do we use your personal information?

We collect, use and disclose your personal information as part of our business due diligence, investigation and research purposes, provide information or services requested by you or by our clients for legitimate business purposes. The information may be disclosed to third parties when necessary, in connection with that work.

All data and information use practices shall comply with all statutory regulations under the Singapore Police Force mandated and licensed Private Security Industry Act, and performed within legally permissible framework at all times. All investigators at EXELLAR holds Singapore Police Private Investigation Licenses.

How can I be sure that my data is safe with EXELLAR? Where is the data hosted?

We take matters of data security very seriously at EXELLAR. EXELLAR uses LinQ which is an online dashboard driven intelligent “all-in-one” platform developed by EXELLAR to address all your KYC, on-boarding screening, business partner due diligence and key personnel background check and investigation needs. We maintain customer report data on the highly reliable Google Cloud Platform (GCP), that promise optimal uptime, and data security for all our customers.

Our hosting partner is Google are hosted in a world-class GCP data center, that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. EXELLAR uses include SSL encryption to keep your data safe.

All practices relating to data use and security shall comply with all statutory regulations under the Singapore Police Force mandated and licensed Private Security Industry Act, and performed within legally permissible framework at all times. All investigators at EXELLAR holds Singapore Police Private Investigation Licenses.

How do EXELLAR employees access the cloud infrastructure?

Only EXELLAR personnel with a defined and approved support role may access the cloud infrastructure.

All practices relating to data access shall comply with all statutory regulations under the Singapore Police Force mandated and licensed Private Security Industry Act, and performed within legally permissible framework at all times. All investigators at EXELLAR holds Singapore Police Private Investigation Licenses.

What is EXELLAR’s Data Retention Policy?

Data is retained as long as your project is on-going and at least 5 years from the end of the financial years after you cease to be our client. Your data may be subjected to be retained for a longer period to meet legal and regulatory requirements, including limitation periods for taking legal action, or EXELLAR’s legitimate business requirements.

All practices relating to data retention shall comply with all statutory regulations under the Singapore Police Force mandated and licensed Private Security Industry Act, and performed within legally permissible framework at all times. All investigators at EXELLAR holds Singapore Police Private Investigation Licenses.